Frequently Asked Questions


Frequently Asked Questions

We have selected a few of the commonly asked questions that we thought would be beneficial to you.

1What age can my child start Step by Step Pre-school?

We take children from 2 years onwards throughout the year subject to availability and they stay with us until they start primary school.

2What times are you open?

Our session times are:

Monday & Friday 09:00 – 12:00 with the option of a lunchclub 12:00 – 12:30.

Tuesday, Wednesday & Thursday 09:00 – 12:00 and 12:30 – 15:30 with the option of all day 09:00 – 15:30 (please see question below for further details)

3Do you offer full days?

Step by Step Pre-school offers full days 09:00 – 15:30 Tuesday, Wednesday & Thursday. However on a Wednesday children must be in their last year at preschool to be eligible to attend all day as our Wednesday afternoon session is a “Risers” session for older children. Children bring with them a packed lunch and these extended sessions have proved to be very popular with parents.

4How can I put my child’s name on the waiting list?

If you would like to put your child’s name on our waiting list, you can do so at any time by emailing us on admin@step-by-step.org.uk or by phoning us on 01277 654473. We are also more than happy to arrange a suitable time for you to come and visit us to have a look around if you require.

5How many children are in each session?

Step by Step Pre-school is registered with Ofsted to take a maximum of 26 children per session

6How much do sessions cost?

Currently our fees are £15 per session and £2.50 per lunchclub (Children are required to bring in their own lunch). For those children who are funded a voluntary contribution of £2.79 per session is requested to go towards our costs for snack, preschool equipment and day to day running of Pre-school

7How do I get council funding for my child?

Children are eligible for funding for up to 15 hours a week at pre-school from the term after they turn three. Application forms are provided by pre-school.

8How can I pay for sessions?

Sessions are invoiced at the beginning of each half term for that half terms fees. You can make payment by cash, cheque, childcare voucher or direct bank transfer. Invoices must be paid in full by the date stated.

9What do I do if my child is sick?

If your child is unwell and unable to attend the session, please let us know by phone as soon as possible 01277 654473. If your child is suffering from sickness and/or diarrhea they need to be kept away from pre-school for 48 hours.

10Does my child have to be toilet trained?

No. We are happy to take children in nappies and will support you when it comes time to toilet train. Parents should supply clean nappies and wipes in a plastic bag with the child’s name on it.

11What snacks and drinks are provided?

We encourage children to adopt a healthy and nutritious diet. Water is provided that the children can help themselves to during the session. We provide a healthy snack and a drink either milk or water during each session. We do ask for a voluntary contribution for children who are government funded. If children stay for lunch club they are required to bring in their own lunch.

12Do you have a uniform/What sort of clothing should my child wear?

At Step by Step we have Pre-School uniform consisting of embroidered polo tops and sweatshirts which, although not compulsory, will benefit the children in many ways and can be ordered through the Pre-school Administrator. You will receive a complimentary polo shirt on your child’s first day when eligible for registration fee. The Pre-school provide aprons for the children when they play with messy activities. However, if you do not send your child in uniform please send them in old clothes, which you do not mind if they get messy as accidents do happen sometimes.

The Pre-school encourage children to gain the skills that help them to be independent and look after themselves. These include taking themselves to the toilet and washing hands, taking off, and putting on, outdoor clothes. Clothing that is easy for them to manage will help them to do this. In the interest of safety, please provide a pair of plimsoles for your child to change into when they arrive at the Pre-school. Open toed and ‘Crocs’ sandals are not suitable footwear for Pre-school especially for outdoor activities. Please make sure all clothing and items are named

13How is the Pre-School run?

The Pre-School is a charity and run by a voluntary committee of parents. They employ staff to run the setting on a day to day basis. The committee is always looking for new members to join them. The work they do is vital for the Pre-School to continue, meetings are usually one or twice every 6 weeks and you can do as much or as little as you have the time for.

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